The AAEM Physician Group Consultation Service allows emergency physician groups to obtain brief consultation on a variety of topics. Consults will typically occur via phone and/or email, but occasionally may occur in person. Topics can include patient flow, patient experience, staffing, group governance, dealing with impaired physicians, recruiting, coding/billing/reimbursement, insurer contracts, medicolegal issues, diversity, growth/expansion, clinical protocols, finance, contract threats, leadership transitions, telemedicine, freestanding EDs, urgent care, residency education, medical student education, nurse interactions, medical staff interactions, hospital leadership interactions, etc. The AAEM-PG Consultation Service can also offer formal coaching to ED leaders.
Pricing: AAEM-PG clients will receive credit for 20 consultant hours per ED site ($10,000 value), per year. Non-AAEM-PG clients could also access the Consultation Service, at the standard rate of $500 per hour. AAEM-PG clients that fully utilize their allotment can purchase additional consultant hours at a discounted rate of $300 per hour. Consults will be billed in 15-minute increments. Travel time, if necessary, will be billed at the same rate (flight/drive time only).
Process: Contact Missy Zagroba, Executive Director at firstname.lastname@example.org to purchase AAEM-PG Consultation Service hours (minimum of 4 hours) or with any questions you may have. After you purchase consultation services, the staff will provide the introduction and contact info for the consultant. If you would like a recommendation on the most appropriate consultant, you may contact AAEM-PG CMO Dr. Robert McNamara at email@example.com, and he will help coordinate.
- Robert A. Frolichstein, MD FAAEM
- L.E. Gomez, MBA MD FAAEM
- Megan Healy, MD FAAEM
- Robert Lam, MD FAAEM
- Mitchell Louis Judge Li, MD FAAEM
- Robert M. McNamara, MD MAAEM FAAEM
- Lisa A. Moreno, MD MS MSCR FAAEM FIFEM
- Mark Reiter, MD MBA MAAEM FAAEM
- Jennifer Repanshek, MD FAAEM
- Thomas Tobin, MD MBA FAAEM
- Benjamin White, MD
- Leslie S. Zun, MD MBA FAAEM
Robert A. Frolichstein, MD FAAEM
Bob Frolichstein, MD FAAEM is the Secretary-Treasurer for AAEM in now his 4th year on the Board of AAEM. Bob serves as President of Greater San Antonio Emergency Physicians (GSEP) an independent, democratic group with 9 EDs and 49 emergency physician partners. Bob graduated from Southern Illinois University - Edwardsville before entering medical school at the University of Missouri. He attended medical school on a military scholarship. After graduation he completed a transitional internship at Tripler Army Medical Center in Honolulu, HI. Bob and his wife Dena then spent three years in the Republic of Panama where Bob worked in the ED of Gorgas Army Hospital and as Officer in Charge of a health clinic for active duty soldiers and their dependents. Next, he completed his Emergency Medicine Residency training at the military training program in San Antonio, TX. He stayed on as teaching faculty for three years post-graduation completing his military obligation.
Bob joined GSEP and after... completing his partnership track, became a partner. He quickly assumed leadership roles including, Assistant Department Director, Department Director, Board of Directors and, for the last ten years served as the President of GSEP. GSEP practices within the Methodist Healthcare System in San Antonio an HCA owned hospital system. He has served on, and chaired numerous hospital committees including serving as the chair of the system level committee devoted to health and behavioral issues of the medical staff. He is currently the Vice-Chief of Staff of the largest hospital within the Methods Healthcare System and will transition to Chief of Staff at the beginning of 2022. GSEP has successfully struggled to remain independent while providing exceptional care to over 200,000 patients annually in San Antonio. He considers the preservation of the opportunity for each emergency physician to practice in an independent, democratic group where each physician is treated fairly with transparency vital to the continued success of our specialty. Bob has valuable experience dealing with some of the CMGs and corporate hospital organizations.
Areas of Expertise
Group Structure and Governance, Group Income Distribution, People Management, Dealing with the Problem Physician, Hospital Medical Staff Relationship, Hospital Contracts, Threats from CMGs, Understanding and Partnering with the Hospital C-Suite
L.E. Gomez, MBA MD FAAEM
L.E. Gomez, MD MBA is a medical director for one of the largest multi-specialty community health centers in Washington, D.C. leading a staff of over 20 physicians. He has more than 20 years of experience as an ABEM boarded emergency physician that has included directing emergency departments and urgent cares, as well as academic appointments on the faculty of medical schools and residency training programs. Dr. Gomez earned his undergraduate degree from Cornell University, MD from Mt. Sinai School of Medicine in New York, and completed internship in medicine at Boston University prior to entering residency training at the University of Chicago Hospitals. He then earned an MBA from Florida Atlantic University and is currently an MPH candidate in the Johns Hopkins University Bloomberg School of Public Health.
Prior to his current role, Dr. Gomez served as a consultant for Kai-Zen Consulting, specializing in business performance improvement, budget analysis, process engineering, and patient... experience. He has also served as a consulting clinician for Center for Outcomes Research and Evaluation to improve outcome measures for the CMS Merit-based Incentive Payment System. He was one of the first AAEM members to take part in the AAEM Health Policy and Advocacy Congressional Fellowship and has been a policy advisor at the city, county and federal levels.
Dr. Gomez currently serves on the AAEM BOD and the Board of the AAEM Physician Group. He is immediate past Chair of Diversity, Equity and Inclusion Committee and now serves as liaison to our board for that committee.
Areas of Expertise
Performance Improvement (including patient flow), Business Development (including revenue / expense forecasting), Patient Experience (including quality and safety), Staffing (including scheduling and recruitment), Budget Analysis (including variance
Megan Healy, MD FAAEM
Megan Healy, MD FAAEM, holds a faculty appointment as Associate Professor of Emergency Medicine at Lewis Katz School of Medicine at Temple University. A Philadelphia native, she completed medical school at Drexel University College of Medicine in 2010 and residency at Temple in 2013. She serves as Associate Program Director for the residency program, Vice Chair for Practitioner Wellness for the Temple University Health System, AAMC Gender Equity Lead for the medical school and Director of Health Equity and Community Engagement for her department. She is currently pursuing a Masters in Urban Bioethics. She has won multiple teaching awards from the residency program and medical school.
In addition, Megan served for three years on the Board of Directors of the American Academy of Emergency Medicine (AAEM). She chaired the AAEM Marketing Task Force which developed the new logo and tagline for AAEM in 2017, re-invigorated the now thriving Women in Emergency Medicine Section and founded the... AAEM Social Emergency Medicine and Population Health interest group.
Areas of Expertise
Residency Education, Practitioner Wellness, Diversity/Equity/Inclusion, Community Engagement
Robert Lam, MD FAAEM
Robert Lam, MD is a partner in Emergency Physician Specialists PC, a 50 physician independent, democratic practice. Dr Lam also serves as the Director for Physician Wellness in the Southern Region. Dr. Lam is a Clinical Assistant Professor of Emergency Medicine at the CU School of Medicine and directs the medical education programs for Emergency Medicine Specialists- PC. Dr Lam completed his emergency
medicine residency at Truman Medical Center in Kansas City.
Dr. Lam has been very active in organized medicine. He served as Founder and Chair of the Wellness Committee for the American Academy of Emergency Medicine from 2005 to 2021. As chair he led the committee to launch a resilience curriculum for the Scientific Assembly, started a resilience column in EM News, authored multiple position statements and joined a national collaboration of all EM organizations to create National Physician Suicide Awareness Day. He currently serves as Director of Physician
Wellness for the UCHealth South... Region where he launched an organizational wellness program for physicians that included an individual resilience curriculum, peer support program, social connectedness and collegiality program and excellence in communication training for an enhanced patient and provider experience. Dr Lam has spoken nationally on topics of physician well-being and medical education.
Areas of Expertise
Physician Engagement, Physician Wellness, Patient Experience
Mitchell Louis Judge Li, MD FAAEM
Dr. Li is passionate about transparency in healthcare and offers consultation services to introduce alternatives to expensive traditional 'BUCAH' insurance plans by combining Direct Primary Care and Level-Funded plans to both decrease benefit expenses and increase quality to small democratic groups. Groups may be able to cut premiums by 30-60% while increasing collaboration with like-minded independent physicians (Direct Primary Care) who can provide further access to wholesale medications, labs, and imaging. Employers who partner with DPC practices can simultaneously support independent physician colleagues while assuring high-quality physician-led care for their families. Dr. Li is also happy to provide an overview of the newly formed AAEM-Locum Group as a resource to independent physician groups.
Mitchell Li, MD is a graduate of University of Massachusetts Medical School and completed Emergency Medicine residency at St John Hospital in Detroit, MI. Dr. Li is also the founder... of Thrive Direct Care, PLLC, a subscription-based medical service inspired by the Direct Primary Care (DPC) movement where patients subscribe directly with the Physician. Dr. Li served on the Board of Directors for the American Academy of Emergency Medicine Physician Group (AAEM-PG) where he co-founded the launch of the American Academy of Emergency Medicine Locum tenens Group (AAEM-LG) where he now serves as Chief Medical Officer. He is an advocate for fair practice arrangements where physicians regain autonomy in medicine.
Areas of Expertise
Direct Primary Care and Benefits, Personal Finance for the Physician, Locum Tenens Support for Small Democratic Groups.
Robert M. McNamara, MD MAAEM FAAEM
Professor and Chair
Department of Emergency Medicine
Lewis Katz School of Medicine at Temple University
Past President of the American Academy of Emergency Medicine
Chief Medical Officer, AAEM Physician Group
Robert McNamara, MD, MAAEM currently serves as Chairman at Temple University Hospital, the busiest Level 1 Trauma center in the Delaware Valley. Dr. McNamara served as AAEMâ€™s President from 1996 until 2002. In 2015, he became the CMO of the newly created AAEM Physician Group which seeks to preserve physician-owned practices in Emergency Medicine. His professional experience includes twice serving as CMO of Temple University Hospital, he was also the CMO of Temple University Physicians for 13 years and Chair of the MEC at TUH for 18 years. He has published peer reviewed articles on practice issues, due process and patient flow.
Areas of Expertise
Contract Threats, Interdepartmental Politics, Group Structure/Fairness, Shift Work Solutions, Medico-Legal Matters, Professionalism Issues, Due Process, Patient Flow, Clinical Protocols and Decision Rules, EM Residency Programs
Lisa A. Moreno, MD MS MSCR FAAEM FIFEM
Dr. Lisa A. Moreno is Professor of Emergency Medicine, Director of Research and Director of Diversity for the Section of Emergency Medicine at Louisiana State University Health Sciences Center- New Orleans. She serves as Director of the Latino Scholars Program for the School of Medicine and Regional Faculty Advisor for the Southwestern Region of the Latino Medical Student Association. Dr. Moreno is the first woman President of the American Academy of Emergency Medicine (AAEM). During her years serving on the AAEM Board of Directors, she has focused on the development of women and underrepresented minorities in leadership positions. She holds degrees in Medicine and Clinical Research, and is a National Institutes of Health Research Scholar. She is the founder of the Academy for Diversity and Inclusion in Emergency Medicine (ADIEM), an academy of the Society of Academic Emergency Medicine (SAEM). Her multiple awards include the SAEM Martin Leadership Award, Alpha Omega Alpha Medical Professionalism... Award, Council of Residency Directors in Emergency Medicine Distinguished Educator Award, the ADIEM Outstanding Academician Award, Association of American Medical Colleges (AAMC) Healthcare Executive Diversity & Inclusion Certificate, and the Order of the International Federation of Emergency Medicine. The recipient of many research grants, Dr. Moreno has over 500 academic presentations, 45 publications, 6 book chapters, and two authored textbooks â€œDiversity and Inclusion in Quality Patient Care,â€ and â€œYour Story, Our Story: A Case Compendium of Diversity and Inclusion in Quality Patient Care.â€ Her research interests include HIV, violence prevention and treatment, diversity and healthcare disparities. Her office at University Medical Center participates in the LSU School of Medicine Deanâ€™s Summer Research Program, mentoring college students who aspire to careers in medicine towards the completion of basic research projects. She has mentored over 300 students, residents, and junior faculty around the world towards successful careers in research and medicine. As a global health consultant and educator, she has served in over 25 countries with a focus on the development of research and elimination of healthcare disparities for women, underrepresented minorities, and the under-resourced.
Areas of Expertise
Unconscious Bias Training, Healthcare Disparities, Career Development, Injury Prevention, Viral Illnesses, and Recruitment and Retention of Diverse Staff
Mark Reiter, MD MBA MAAEM FAAEM
Mark Reiter, MD MBA is a partner in Middle Tennessee Emergency Physicians, a 70 physician independent, democratic practice, where he is also the serves on the Executive Board. Dr. Reiter is Professor and Residency Director of the University of Tennessee- Nashville/Murfreesboro emergency medicine residency. He also earned an MBA from the Rutgers Business School. Dr. Reiter completed his emergency medicine residency at the University of North Carolina-Chapel Hill. Dr. Reiter is the CEO of Emergency Excellence, a company dedicated to emergency medicine performance improvement, which offers services including patient callbacks (discharge phone calls), benchmarking, and consulting.
Dr. Reiter has been very active in organized medicine. He served on the Board of Directors for the American Academy of Emergency Medicine from 2005 to 2020 and served as national President from 2014 to 2016. He currently serves as Chairman of the Board of the AAEM Physician Group, where he has coordinated the launch... of the AAEM Consultation Service. He has served on the Council on Legislation for the American Medical Association and the Board of Trustees for the Medical Society of New Jersey.
Areas of Expertise
Patient Experience, Patient Flow, Finance, Group Governance, Coding/Billing/Reimbursement, Medicolegal Issues, Contract Threats, Residency Education
Jennifer Repanshek, MD FAAEM
Jennifer Repanshek, MD is an Associate Professor of Emergency Medicine at the Lewis Katz School of Medicine at Temple University Hospital, where she is a core faculty member of the Temple Emergency Medicine residency. Dr. Repanshek completed both her medical school and residency training at Temple, and is the co-director of the Temple EM Medical Education Fellowship. She also serves as the director of EM simulation, and the director of airway and procedural education within the residency.
Dr. Repanshek has been an active member of organized emergency medicine groups, particularly AAEM. She is a member of the Women in EM, Education, and Social Media committees, and has previously been the Chair of the Pecha Kucha subcommittee and a member of the Scientific Assembly Planning committee.
Areas of Expertise
Residency Education, Medical Student Education, Social Media and Digital Branding, Women in Medicine
Thomas Tobin, MD MBA FAAEM
Thomas Tobin, MD MBA is a CMO at Colorado West Health System, consisting of a hospital, ASC, multiple clinics including primary care and specialist with over 300 physicians on staff. He also earned an MBA from the University of Tennessee, Knoxville. Dr. Tobin completed his emergency medicine residency at the University of Pittsburgh.
Dr. Tobin has been active in organized medicine, serving on the Board of Directors for the American Academy of Emergency Medicine. He currently serves as on the Board of the AAEM Physician Group. In addition, he is on the Board of Selkirk Pharma in Spokane, WA.
Areas of Expertise
Contracting, Group Management, Patient Flow, Finance, Coding/Billing/Reimbursement, Medicolegal Issues.
Benjamin White, MD
Benjamin A. White, MD is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. Dr. White earned his MD degree at Harvard Medical School, and completed his emergency medicine residency at the Harvard Affiliated Emergency Medicine Residency (HAEMR). Dr. White currently serves as the Director of Clinical Operations, the chair of the ED Operations Committee, and Co-chair of the ED Patient Experience Committee at MGH. His academic work has focused on ED operations and systems improvement, with an emphasis on systems engineering, process flow, Lean methodologies, rapid cycle change, and improving patient experience. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at AAEM, SAEM, ACEP, and through multiple other invited presentations. Dr. White also serves on multiple national committees,... including as Co-Chair of the AAEM Operations Management Committee, and is a founding faculty member of the AAEM ED Management Solutions Course. He is also an active member of the SAEM ED Administration and Clinical Operations Committee, and the ACEP EM Practice Committee.
Areas of Expertise
ED Operations, Clinical Innovation, Systems Improvement & Systems Engineering, Process Flow, Lean Methodologies, Rapid Cycle Change, Ancillary Testing Optimization, Patient Progression, Patient Experience, ED Policies and Procedures
Leslie S. Zun, MD MBA FAAEM
Leslie S. Zun, MD MBA is the medical director, Lake County Health Department/Community Health Center in Lake County Illinois and Professor, Department of Emergency Medicine with a secondary appointment in the Department of Psychiatry at the Rosalind Franklin University of Medicine and Science/Chicago Medical School in North Chicago, Illinois. He responsible for faculty development at Chicago Medical School. His background includes a medical degree (M.D.) from Rush Medical College and a business degree (M.B.A.) from Northwestern University's School of Management. He has presented his research and lectured on behavioral emergencies topics both nationally and internationally. He is past President of the American Association for Emergency Psychiatry and prior board member of American Academy of Emergency Medicine. He is the chief editor of the Behavioral Emergencies for Healthcare Providers textbook and course director for the National Update on Behavioral Emergencies conference. He is the... chair for the Coalition for Psychiatric Emergencies.
Areas of Expertise
Behavioral Emergencies, Psychiatric Observation, Academic Emergency Medicine, Hospital/Medical Staff Relations, Community Integration, Medicolegal, Physician Productivity, Customer Service and Quality Improvement